Last Updated: 10th March 2025

Purpose of This Notice

This Privacy Notice explains how Lifecycle Oils Ltd, Lifecycle Management Services Ltd, and Living Bio Power Ltd (“we”, “our”, “us”) collect, use, and protect your personal data when you interact with us, in accordance with data protection regulations.

We take your privacy seriously and are committed to safeguarding your personal information.

Who We Are

We are the data controllers responsible for deciding how we process your personal data and ensuring compliance with data protection laws.

Lifecycle Oils Ltd.
Floor 6 Townend House
Park Street
Walsall
West Midlands
WS1 1NS

What Personal Data Do We Collect?

We collect and process the following types of personal data:

Contact Information

• Name (individual or business representative)
• Business name
• Addresses (billing, shipping, and business addresses)
• Telephone numbers
• Email addresses
• Employee representative details (if applicable)

Order & Payment Information

• Order details and order specific information
• Payment and bank details (we do not store payment card details)
• Billing and transaction history

Communications & Customer Service Data

• Feedback, enquiries, and complaints
• Correspondence via mail email, messaging apps, phone, or web forms
• Marketing preferences

Website & Technical Data

• IP address, browser type, and version
• Device information
• Pages visited and interactions on our website
• Cookies and tracking technologies

How We Collect Your Personal Data

We may collect your personal data in the following ways:

• Directly from you, such as when you place an order or contact us for any reason
• From third parties – such as service providers supporting our operations
• Automatically – through website analytics and cookies when you visit our website

Legal Bases for Processing Your Information

Under data protection laws, we must have a lawful basis for processing your personal data and this is laid out in the table below:

We do not use your personal data for automated decision-making or profiling.

Marketing & Communications

We may contact you by phone or email to offer you our products and services if you have not told us that you want to opt out of marketing communications.

You can opt out at any time by contacting us at data.privacy@lifecycleoils.com.

We will never sell or share your details with third parties for marketing without your explicit consent.

Who We Share Your Data With

We only share your data when necessary and in compliance with legal requirements. Third parties that may process your personal data include:

Service Providers

• Delivery and logistics companies
• Payment processors (e.g., banks, payment gateways)
• IT service providers (e.g., SaaS systems, cloud storage, website hosting)
• Customer service and other digital platforms

Legal & Regulatory Authorities

• Law enforcement or fraud prevention agencies where required by law
• Regulatory bodies (e.g., tax authorities, industry regulators)

Business Transfers

• If our business is sold or undergoes restructuring, your data may be transferred to a new entity under the same legal safeguards.

We ensure all third parties uphold strict security and confidentiality obligations.

International Data Transfers

If we transfer your data outside the UK, we ensure legal safeguards are in place, such as:

• Adequacy decisions (where the country ensures a sufficient level of data protection)
• Standard contractual clauses approved by the UK ICO
• Explicit consent (if required)

How We Protect Your Data

We process your personal data securely and implement robust security measures to prevent unauthorised access, alteration, or loss of your data, including:

• Encryption of sensitive data
• Access controls restricting data access to authorised personnel only
• Rigorous IT security policies and procedures
• Regular security audits and monitoring of IT systems
• Robust data backup and recovery procedures

Data Retention – How Long We Keep Your Data

We only retain personal data for as long as necessary to:

• Fulfil contractual obligations.
• Comply with legal and tax requirements.
• Maintain business records for 7 years.
  
  

After this period, data is securely deleted or anonymised.

Your Rights

You have certain rights under data protection laws, including:

• Right to Access – request a copy of the personal data we are processing
• Right to Rectification – request correction of inaccuracies in your personal data
• Right to Erasure – request deletion of your personal data, where legally permitted
• Right to Restrict Processing – request temporary suspension of processing your personal data
• Right to Object – object to certain types of processing, such as direct marketing activities
• Right to Data Portability – request a copy of your personal data in a format that can be transferred to another organisation
• Right to Withdraw Consent – withdraw consent for processing your personal data when you have previously given your consent
  
  

To exercise any of these rights, contact our Data Protection Representatives (see below).

Contact Us

If you have questions about how we process your personal data, or wish to exercise your rights under data protection laws, please contact our Data Protection Representatives by email: data.privacy@lifecycleoils.com

If you have any concerns about the way we are processing your personal data, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Updates to This Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and you should check here for any updates.